Local Returns

Based in our EU and US warehouses, we can support fast and easy local returns for our customers.
For Spain, France, Germany, Italy, Portugal and UK customers, we provide the option of returning any product(s) to our EU warehouse when requested. For United States customers, we offer the option of returning any product(s) to our US warehouses when requested.

45 Days to Return

If you are not fully satisfied with your new purchase, you can return it to our European or United States warehouses for a refund within 45 days from the date your item was received. The buyer is responsible for return shipping. If the returned items are damaged in transit, the customer will be responsible for this. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting our Customer Service team through any of the methods provided on our Contact Us page.

180-Day Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repairs. Any free repair needs to first be confirmed with the manufacturer via our Customer Services. Customers must pay the shipping fees for returning the item to E-Smoke, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for any free repairs, however customers can return it to us at their own cost and pay a fee for the needed repairs. Return shipping fees will be the customer’s responsibility in such cases.

Returning a DOA (Dead on Arrival) Item

If your items become faulty or broken within 3 days after delivery, you can return it to us for an exchange or refund. We are responsible for return shipping costs in such cases.
To complete this process, we will need you to complete the following:
1. Take pictures (below 2 MB) of the item and send it to our support center.
2. Wait for our case review. A resolution will be reached within ONE business day.

Missing Items/Accessories

1. Please check the shipping information on your account. Sometimes your order is shipped as separate packages.
2. If you have received all of your packages but didn’t receive all of your items, please take pictures of the packing information and send them to our support center. We will be happy to help you resolve this issue.

Notes for Returns

1. Contact E-Smoke via the Contact Us page. Please get approval from the agent to send an item back before sending any item. We may email you after you submit the Return in an attempt to troubleshoot the issue.
2. Repackage the item including all original parts, packaging materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in the refusal of your return and the loss of any refund or replacement item(s). Items MUST NOT have any damage and MUST NOT have been used. DO NOT send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail as envelopes are easily broken. Padded envelopes are a must and are provided free of charge by USPS if sending via Flat Rate Priority Mail.
3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or have a replacement sent

E-Smoke.com stands behind the quality of everything we sell and wants you to be thrilled with your new purchase. If you are not satisfied with any item and want to return it, we're here to help.

Local Returns

Based in our EU and US warehouses, we can support fast and easy local returns for our customers.
For Spain, France, Germany, Italy, Portugal and UK customers, we provide the option of returning any product(s) to our EU warehouse when requested. For United States customers, we offer the option of returning any product(s) to our US warehouses when requested.

45 Days to Return

If you are not fully satisfied with your new purchase, you can return it to our European or United States warehouses for a refund within 45 days from the date your item was received. The buyer is responsible for return shipping. If the returned items are damaged in transit, the customer will be responsible for this. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting our Customer Service team through any of the methods provided on our Contact Us page.

180-Day Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repairs. Any free repair needs to first be confirmed with the manufacturer via our Customer Services. Customers must pay the shipping fees for returning the item to E-Smoke, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for any free repairs, however customers can return it to us at their own cost and pay a fee for the needed repairs. Return shipping fees will be the customer’s responsibility in such cases.

Returning a DOA (Dead on Arrival) Item

If your items become faulty or broken within 3 days after delivery, you can return it to us for an exchange or refund. We are responsible for return shipping costs in such cases.
To complete this process, we will need you to complete the following:
1. Take pictures (below 2 MB) of the item and send it to our support center.
2. Wait for our case review. A resolution will be reached within ONE business day.

Missing Items/Accessories

1. Please check the shipping information on your account. Sometimes your order is shipped as separate packages.
2. If you have received all of your packages but didn’t receive all of your items, please take pictures of the packing information and send them to our support center. We will be happy to help you resolve this issue.

Notes for Returns

1. Contact E-Smoke via the Contact Us page. Please get approval from the agent to send an item back before sending any item. We may email you after you submit the Return in an attempt to troubleshoot the issue.
2. Repackage the item including all original parts, packaging materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in the refusal of your return and the loss of any refund or replacement item(s). Items MUST NOT have any damage and MUST NOT have been used. DO NOT send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail as envelopes are easily broken. Padded envelopes are a must and are provided free of charge by USPS if sending via Flat Rate Priority Mail.
3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or have a replacement sent