Based in our EU and US warehouses, we can support fast and easy local returns for our customers.
For Spain, France, Germany, Italy, Portugal and UK customers, we provide the option of returning any product(s) to our EU warehouse when requested. For United States customers, we offer the option of returning any product(s) to our US warehouses when requested.
Notes for Returns
1. Contact E-Smoke via the Contact Us page. Please get approval from the agent to send an item back before sending any item. We may email you after you submit the Return in an attempt to troubleshoot the issue.
2. Repackage the item including all original parts, packaging materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in the refusal of your return and the loss of any refund or replacement item(s). Items MUST NOT have any damage and MUST NOT have been used. DO NOT send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail as envelopes are easily broken. Padded envelopes are a must and are provided free of charge by USPS if sending via Flat Rate Priority Mail.
3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or have a replacement sent