Processing

Order processing begins as soon as your payment is finalized. In our warehouse, strict quality control and in-depth testing will be carried out to ensure you receive a flawless product. This processing time can vary from product to product, but on average – unless otherwise mentioned on the product page - it will take approximately 4 business days. In case of unexpected delays, our team will email you with the relevant details. Multiple items in one single order may prolong the processing time to ensure the remaining steps are free of any incidents.

Delivery

The delivery time includes the aforementioned processing time. The selected shipping method determines the time needed before arrival, after the processing has been completed. We sincerely apologize for any possible delays caused by the couriers, unfortunately this is outside of our control. In the rare instance of long term delays or problems with your parcel during transit, the E-Smoke team will contact you and offer a resolution. Thank you in advance for your kind cooperation and understanding.

Confirmation

Immediately after checkout, a confirmation email will be sent to the email address registered with us. The order details will be transferred to our warehouse system. Changes or other requests concerning your order can only be processed on unshipped orders.

Shipping

E-Smoke.com offers a range of affordable shipping methods, so choose the one that’s right for you during checkout. (Applies to the following regions: US, AU, UK, FR, DE, ES, IT, PT) Note: These are only general guidelines. Delays may be caused by reasons outside our control, e.g. force majeure, natural disasters, inclement weather, public holidays, etc.

1.Confirmation

Immediately after checkout, a confirmation email will be sent to the email address registered with us. The order details will be transferred to our warehouse system. Changes or other requests concerning your order can only be processed on unshipped orders.

2.Processing

Order processing begins as soon as your payment is finalized. In our warehouse, strict quality control and in-depth testing will be carried out to ensure you receive a flawless product. This processing time can vary from product to product, but on average – unless otherwise mentioned on the product page - it will take approximately 4 business days. In case of unexpected delays, our team will email you with the relevant details. Multiple items in one single order may prolong the processing time to ensure the remaining steps are free of any incidents.

3.Shipping

E-Smoke.com offers a range of affordable shipping methods, so choose the one that’s right for you during checkout. (Applies to the following regions: US, AU, UK, FR, DE, ES, IT, PT) Note: These are only general guidelines. Delays may be caused by reasons outside our control, e.g. force majeure, natural disasters, inclement weather, public holidays, etc.

4.Delivery

The delivery time includes the aforementioned processing time. The selected shipping method determines the time needed before arrival, after the processing has been completed. We sincerely apologize for any possible delays caused by the couriers, unfortunately this is outside of our control. In the rare instance of long term delays or problems with your parcel during transit, the E-Smoke team will contact you and offer a resolution. Thank you in advance for your kind cooperation and understanding.